pksky Privacy Policy
At pksky, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal data we collect from Filipino players, why we collect it, how we use and protect it, and what rights you have over your information under applicable Philippine data protection law.
Our Commitment
How pksky Protects Your Data
We apply industry-standard security practices and comply with Philippine data protection regulations to keep your information safe at every step.
SSL Encryption
All data transmitted between your device and pksky servers is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal information travel over fully secured channels.
KYC Compliance
pksky collects identity documents solely for age verification, fraud prevention, and regulatory compliance. KYC data is stored securely and never shared with third parties for commercial purposes.
No Data Selling
pksky does not sell, rent, or trade your personal data to marketers or data brokers. Your information belongs to you and is used only for the purposes described in this Privacy Policy.
Secure Storage
Personal data is stored on access-controlled servers with role-based permissions. Passwords are one-way hashed using modern cryptographic algorithms and are never stored in plain text.
Your Data Rights
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request deletion of your personal data held by pksky at any time.
Marketing Control
You decide whether you receive promotional emails and SMS from pksky. You can opt out of marketing communications at any time through your Account settings or by contacting our support team.
Table of Contents
- 1. Introduction
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. How We Use Your Data
- 6. Legal Basis
- 7. Data Sharing
- 8. Cookies & Tracking
- 9. Data Retention
- 10. Data Security
- 11. Your Rights
- 12. Children's Privacy
- 13. International Transfers
- 14. Third-Party Links
- 15. Policy Updates
- 16. Contact Us
1 Introduction
pksky ("we," "us," or "our") operates the online casino and sports betting platform accessible at pksky.net. We are committed to protecting and respecting the privacy of every player who accesses our platform, and we recognise our obligations under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances by the National Privacy Commission (NPC).
This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. It applies to all players and visitors of pksky.net, regardless of whether you are a registered account holder or an occasional visitor browsing our content.
Please read this Privacy Policy carefully before registering an account or using any feature of the pksky platform. By accessing the platform or creating an account, you acknowledge that you have read, understood, and agreed to the data practices described in this document.
If you have questions about how pksky handles your personal data, you may contact our Data Protection Officer at any time by emailing [email protected]. We aim to respond to all privacy-related inquiries within five (5) business days.
2 Data Controller Information
For the purposes of the Philippine Data Privacy Act of 2012 and this Privacy Policy, pksky is the personal information controller responsible for your data. This means we determine the purposes for which and the manner in which your personal information is processed.
pksky operates its platform primarily for Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and other regions. Our platform and data processing operations are structured to comply with Philippine regulatory requirements applicable to online gaming operators.
Data Protection Officer (DPO): pksky has designated a Data Protection Officer responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO directly at [email protected] for any privacy-related concerns.
3 Personal Data We Collect
pksky collects personal data that is necessary for the provision of our gaming services, compliance with legal obligations, and the security of the platform. The categories of personal data we collect are as follows:
3.1 Registration and Identity Data
- Full legal name as it appears on your government-issued identification.
- Date of birth (used to verify that you are at least 21 years of age, as required under Philippine gambling regulations).
- Residential address, including city, province, and postal code within the Philippines.
- Email address and mobile phone number used for account communications and authentication.
- Username and encrypted password associated with your pksky account.
3.2 KYC Verification Data
- Copies or images of government-issued identification documents, including Philippine Passport, PhilSys National ID, SSS ID, GSIS ID, PRC ID, or Driver's License.
- Proof of address documents such as utility bills, bank statements, or government-issued correspondence.
- Source of funds documentation requested for high-value account activity in compliance with anti-money laundering requirements.
- Facial verification images where biometric KYC processes are applied.
3.3 Financial and Transaction Data
- GCash mobile number, PayMaya account details, bank account numbers (BPI, BDO, Metrobank), or cryptocurrency wallet addresses used for deposits and withdrawals.
- Deposit amounts, withdrawal amounts, transaction timestamps, and payment method references.
- Wallet balance history and transaction logs maintained within the pksky platform.
3.4 Gaming Activity Data
- Game session records, including games played, bet amounts, win/loss outcomes, and session durations.
- Sports betting history, including markets wagered on, stake amounts, and settlement outcomes.
- Bonus and promotion usage records, including wagering requirement progress and bonus expiry data.
- Responsible gaming tool settings, including deposit limits, session limits, cool-off periods, and self-exclusion records.
3.5 Technical and Device Data
- IP address and geolocation data at the time of login and during active sessions.
- Device type, operating system, browser type and version, and screen resolution.
- Cookie identifiers, session tokens, and similar tracking technologies as described in Section 8 of this Policy.
- Platform access logs, including login timestamps, session durations, and pages visited within pksky.net.
3.6 Communications Data
- Records of communications between you and the pksky support team via live chat, email, or other support channels.
- Feedback, complaints, and dispute correspondence submitted through the platform.
- Email and SMS marketing preference records reflecting your opt-in or opt-out status.
pksky does not collect sensitive personal information beyond what is strictly required for KYC and responsible gaming compliance. We do not collect racial or ethnic origin, political opinions, religious beliefs, or health data except where directly relevant to a responsible gaming self-exclusion or problem gambling referral request.
4 How We Collect Your Data
pksky collects personal data through the following methods and touchpoints:
4.1 Direct Collection
Data you provide directly to pksky when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, participate in a promotion, or update your account profile settings.
4.2 Automated Collection
Data collected automatically when you access pksky.net, including technical data such as your IP address, browser fingerprint, device identifiers, and session activity logs. This data is collected through server logs, cookies, and similar technologies described in Section 8 of this Policy.
4.3 Third-Party Collection
Data received from third parties in the course of providing our services, including:
- Identity verification results from KYC and anti-fraud service providers.
- Payment confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency payment processors.
- Game result and session data from third-party game providers whose titles are hosted on the pksky platform.
- Fraud and risk scoring data from compliance and security partners used to protect the integrity of the platform.
5 How We Use Your Personal Data
pksky processes your personal data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your pksky player account, including authentication and password recovery. |
| Service Delivery | Processing deposits, withdrawals, game sessions, sports bets, and bonus activations in accordance with your instructions. |
| Age & Identity Verification | Verifying that you are at least 21 years of age and that your identity matches your registration details, as required by Philippine gaming regulations. |
| Fraud & Security | Detecting and preventing fraudulent activity, account takeovers, money laundering, collusion, and unauthorized access to the platform. |
| Regulatory Compliance | Fulfilling obligations under Philippine anti-money laundering laws, PAGCOR guidelines, the Data Privacy Act, and other applicable regulations. |
| Responsible Gaming | Monitoring gameplay for signs of problem gambling, enforcing self-exclusion requests, and administering deposit and session limit tools. |
| Customer Support | Responding to your inquiries, resolving complaints, and providing dispute resolution services. |
| Marketing Communications | Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. |
| Platform Improvement | Analysing aggregated and anonymised usage data to improve the pksky platform, enhance user experience, and develop new features. |
6 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, pksky relies on the following lawful bases for processing your personal data:
- Contractual Necessity: Processing required to perform the contract between you and pksky — including account creation, payment processing, game delivery, and customer support.
- Legal Obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, KYC requirements under PAGCOR guidelines, and tax reporting obligations.
- Legitimate Interests: Processing undertaken for pksky's legitimate business interests, including fraud prevention, platform security, and the responsible gaming monitoring necessary to protect vulnerable players — provided such interests are not overridden by your privacy rights.
- Consent: Processing for which you have provided clear, informed, and freely given consent, including the receipt of marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Where pksky processes your data on the basis of legitimate interests, we have conducted a balancing assessment and determined that our interests do not override your fundamental rights and freedoms. You may request details of this assessment by contacting our Data Protection Officer.
7 Data Sharing and Disclosure
pksky does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the specified purpose:
7.1 Service Providers and Processors
We engage trusted third-party service providers who process personal data on our behalf and under our instructions. These include KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank, and crypto payment gateways), game software providers, customer support platform operators, cloud hosting and infrastructure providers, and fraud detection and cybersecurity partners. All processors are bound by data processing agreements that require them to protect your data in accordance with applicable law and to process it only as directed by pksky.
7.2 Regulatory and Law Enforcement Authorities
pksky may disclose personal data to Philippine government agencies, regulatory bodies including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or law enforcement authorities where such disclosure is required by law, court order, or binding regulatory instruction.
7.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of pksky's business assets, personal data held by pksky may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
7.4 Consent-Based Sharing
pksky will not share your personal data with any third party for purposes not covered above without first obtaining your explicit consent.
Important: pksky will never share your personal data with commercial third parties for their own marketing purposes without your explicit opt-in consent. If you receive unsolicited communications purporting to be from pksky partners, please report them to [email protected] immediately.
8 Cookies and Tracking Technologies
pksky uses cookies and similar tracking technologies to improve your experience on the platform, maintain session security, and gather anonymised analytics data. The following types of cookies are used:
- Strictly Necessary Cookies: Essential for the operation of the platform, including session authentication, wallet security, and platform navigation. These cookies cannot be disabled without impairing the functionality of the platform.
- Functional Cookies: Used to remember your preferences such as language settings, responsible gaming tool configurations, and display preferences. These enhance your experience but are not essential to platform function.
- Analytics Cookies: Used to collect aggregated and anonymised data about how players interact with pksky.net, including which pages are visited most frequently and how players navigate the site. This data helps pksky improve the platform experience.
- Security Cookies: Used to detect and prevent fraudulent activity, including bot detection, duplicate account identification, and suspicious login pattern recognition.
You may control the use of non-essential cookies through your browser settings or through the cookie preference panel available on the pksky platform. Please note that disabling certain cookies may affect the functionality or security of your account experience.
pksky does not use third-party advertising cookies or tracking pixels that share your behavioural data with external advertisers. Our analytics are conducted using privacy-respecting, first-party methods.
9 Data Retention
pksky retains personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account plus 5 years after closure | Legal obligation / AML compliance |
| KYC Verification Documents | 5 years after account closure | AMLC and regulatory requirement |
| Financial Transaction Records | 5 years after the transaction date | Tax and AML legal obligation |
| Gaming Activity Logs | 3 years after account closure | Dispute resolution / legitimate interest |
| Support Communications | 2 years after the communication date | Legitimate interest / dispute resolution |
| Marketing Preferences | Until consent is withdrawn or account closed | Consent |
| Self-Exclusion Records | Permanently retained | Responsible gaming obligation |
| Technical / Device Logs | 12 months from collection | Security / legitimate interest |
Upon the expiry of the applicable retention period, pksky will securely delete or anonymise your personal data in a manner that prevents reconstruction or identification. Where data is anonymised rather than deleted, the resulting dataset is no longer considered personal data and falls outside the scope of this Privacy Policy.
10 Data Security
pksky takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- Transport Layer Security (TLS/SSL): All data transmitted between your browser or device and pksky servers is encrypted using industry-standard 256-bit TLS encryption.
- Password Hashing: Account passwords are stored using a one-way cryptographic hash function with a unique salt per user. pksky staff cannot access your password in plain text under any circumstances.
- Access Controls: Access to personal data within pksky's systems is restricted on a strict need-to-know basis. Staff access is role-based, logged, and reviewed regularly.
- Infrastructure Security: pksky's platform is hosted on secure, access-controlled cloud infrastructure with regular vulnerability assessments, penetration testing, and patch management cycles.
- Fraud Detection Systems: Automated systems monitor account activity in real time for patterns consistent with account takeover attempts, identity fraud, and money laundering.
- Incident Response: pksky maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify the National Privacy Commission and affected players within the timeframes required by Philippine law.
Your Role in Security: Data security is a shared responsibility. You can protect your pksky account by using a strong, unique password, enabling two-factor authentication where available, and never sharing your credentials with any third party. If you suspect your account has been compromised, contact [email protected] immediately.
11 Your Data Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pksky. To exercise any of these rights, contact our Data Protection Officer at [email protected] with your request and a copy of a valid government-issued ID for verification purposes.
- Right to Access: You have the right to request a copy of the personal data pksky holds about you, including information about the purposes for which it is processed, the categories of data involved, and the parties with whom it has been shared.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data. For certain data categories (such as name and date of birth), corrections must be supported by documentary evidence consistent with your KYC verification.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to overriding legal obligations, particularly AML retention requirements, which may require pksky to retain certain data regardless of an erasure request.
- Right to Object: You have the right to object to the processing of your personal data where pksky relies on legitimate interests as the legal basis, particularly in relation to direct marketing communications. Objections to marketing will be processed immediately; objections to other legitimate-interest processing will be assessed within 15 business days.
- Right to Data Portability: You may request a copy of personal data you have provided to pksky in a structured, commonly used, and machine-readable format, where technically feasible.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe pksky has processed your personal data in violation of the Data Privacy Act. The NPC may be contacted through its official channels at privacy.gov.ph.
pksky will respond to all valid data rights requests within fifteen (15) business days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further fifteen (15) business days, with notification to you of the extension and the reasons for it.
12 Children's Privacy and Age Restriction
pksky is strictly an adult platform. In accordance with Philippine gambling regulations and our own Terms & Conditions, all players must be at least twenty-one (21) years of age to register and use the platform. pksky does not knowingly collect, process, or retain personal data from individuals below the age of 21.
All registration applications are subject to age verification as part of the KYC process. Where pksky discovers or is made aware that a player account has been registered by an individual below the age of 21, the following actions will be taken immediately:
- The account will be permanently closed without prior notice.
- All personal data associated with the underage account will be deleted, subject only to any retention required for fraud prevention and regulatory reporting purposes.
- Any real-money funds deposited by the underage player will be returned to the original payment source.
- Any winnings generated during the underage player's activity will be forfeited in full.
21+ Only: If you are aware of an individual under the age of 21 using or attempting to use the pksky platform, please report it immediately to [email protected]. pksky takes underage gambling extremely seriously and cooperates fully with any regulatory investigation into such matters.
13 International Data Transfers
pksky's primary operations and data processing infrastructure are oriented toward the Philippines market. However, some of our third-party service providers — including cloud hosting providers, KYC platform operators, and game software suppliers — may process data in jurisdictions outside the Philippines.
Where personal data is transferred to third parties located in other jurisdictions, pksky ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act, including:
- Contractual clauses in data processing agreements that require overseas processors to implement protections consistent with Philippine data protection standards.
- Transfers to jurisdictions recognised by the National Privacy Commission as providing adequate levels of data protection.
- Implementation of technical and organisational security measures appropriate to the sensitivity of the data being transferred.
You may request details of the international transfer safeguards applicable to your personal data by contacting our Data Protection Officer.
14 Third-Party Links and Services
pksky.net may contain links to third-party websites or services, including game provider portals, payment gateway landing pages, and responsible gaming resource organisations. This Privacy Policy applies solely to data collected and processed by pksky on the pksky.net platform. It does not cover the privacy practices of any third-party website or service that you may access through a link on our platform.
pksky is not responsible for the content, security, or privacy practices of third-party websites. We encourage you to review the privacy policies of any external website you visit before providing any personal information. The inclusion of a link on pksky.net does not constitute an endorsement of the linked website or its privacy practices.
If you access a payment gateway (such as GCash or PayMaya) or a game provider interface through pksky.net, please be aware that those platforms operate under their own privacy policies. pksky does not control how those third parties handle your data once you leave the pksky platform environment.
15 Updates to This Privacy Policy
pksky reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, regulatory guidance from the National Privacy Commission, or changes to the pksky platform. The revised Privacy Policy will be posted on this page with an updated effective date.
Where changes are material — meaning they significantly affect your rights or the way we process your personal data — pksky will provide notice to registered players via email or a prominent notice on the platform at least fourteen (14) days before the changes take effect. Your continued use of the pksky platform after the effective date of any updated Privacy Policy constitutes your acknowledgment and acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how pksky is protecting your personal data. The current version of this Privacy Policy will always be accessible at pksky.net/privacy-policy.
Version History: This Privacy Policy was first published and became effective on January 1, 2026. All previous versions are superseded by this document. Archived versions are available upon request by contacting our Data Protection Officer.
16 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way pksky handles your personal data, please do not hesitate to get in touch with us. Our Data Protection Officer and support team are available to assist you.
- Email: [email protected] (plain text — not a clickable link)
- Support Hours: 24 hours a day, 7 days a week
- Response Time: Privacy-related requests are acknowledged within 2 business days and resolved within 15 business days
- Platform: You may also reach our support team via the live chat function available within your pksky account dashboard
For complaints that have not been resolved to your satisfaction after contacting pksky directly, you have the right to escalate your concern to the National Privacy Commission of the Philippines (privacy.gov.ph).
When submitting a data rights request by email, please include your registered pksky username, the email address associated with your account, a description of your request, and a copy of a valid Philippine government-issued ID for identity verification purposes. This helps us process your request securely and accurately.
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